This qualified individual must be able to problem-solve, work well in a team environment, and be efficient to achieve high customer satisfaction. A Service Advisor is often our first point of contact for service customers via telephone and in person. In this role, you will prepare written estimates for service work and parts and act as a liaison between customers, manufacturer representatives, and service technicians. Responsibilities include:

• Must have an outgoing, friendly personality and superior communication and customer service skills
• Initiate work orders and maintain control until closed and invoiced
• Must be customer service, yet goal-oriented, maintaining a sales-focused approach in an effort to increase service revenue
• Handles Repair Order charges
• Must handle credit card authorization is signed before service work is performed.
• Must make updates to work orders by the end of business each day.
• Handles service department filing and records
• Updates customer profiles using equipment, hours, or other information from work orders
• Completes other duties as assigned

This qualified individual must be able to problem-solve, work well in a team environment, and be efficient to achieve high customer satisfaction. Responsibilities include:

• Service boats to a high standard.
• Properly diagnose and repair boats brought in for warranty or service.
• Able to perform routine service inspections on inboard and outboard engines.
• Troubleshoot, repair, and install electronics in boats.
• Ability to winterize boats.
• Work under the direction of the Service Manager to complete work in a timely manner.
• Maintain knowledge of marine technology. Has or is willing to acquire Yamaha and Volvo Penta certification.
• Ensure all tools and equipment are maintained and in good working condition and maintain a clean workplace.
• Ability to transport trailers and boats to satellite offices.

Experience with Fiberglass and Gelcoat repairs is a plus.

This qualified individual must be able to problem-solve, work well in a team environment, and be efficient to achieve high customer satisfaction.   Responsibilities include:

• Advanced proficiency in engine repair, electrical systems, and electronics.
• Work with Service Manager to diagnose and repair difficult-to-solve issues.
• Properly diagnose and repair boats brought in for warranty or service.
• Able to perform routine service inspections on inboard and outboard engines.
• Ability to winterize boats.
• Work under the direction of the Service Manager to complete work in a timely manner.
• Maintain knowledge of marine technology. Has or is willing to acquire Yamaha and Volvo Penta certification.
• Ensure all tools and equipment are maintained and in good working condition and maintain a clean workplace.
• Ability to transport trailers and boats to satellite offices.
• Experience with Fiberglass and Gelcoat repairs is a plus.
• The ideal candidate has the ability to lead and train junior technicians.
• Desire to continue education with vendors.
• Field customer calls and assist in troubleshooting issues over the phone.

The Yard Foreman is primarily responsible for launching and hauling boats, organizing the display/arrangement of boats on the dealership premises, and boat transportation to and from other locations. Responsibilities Include:

• Manages the safe and efficient moving of boats in and on the dealership property, including hauling, launching, and docking
• Coordinates transportation of boats, trailers, and motors to and from off-site locations including customer locations, boat shows, etc.
• Coordinates/maintains the yard storage needs: stands, blocks, covers, etc.
• Coordinates/schedules maintenance on yard trucks, trailers, and forklifts and maintains service records